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Why Is My Tracking Number Invalid? 

Normally, the tracking information appears after 2-3 business days following dispatch. 

If a tracking number is can not be tracked after this period of time, there are several possible causes.

1.The shipping companies have not updated the delivery information on the website with the most up-to-date status; 

2.The tracking number for the package is incorrect; 

3.The parcel has been delivered a long time ago and the information has expired; 

4.Some shipping companies will remove the tracking number history.


If you are experiencing this situation, please contact our Support Center for help. We will do our best to assist you.